Appointment Policy
An Appointment in our schedule is a bond of trust that we will be here to serve you and you will be present for treatment. We strive to create a schedule that provides for the dental needs of all the patients we serve.
Our Appointment Policy
Please arrive on-time to your scheduled appointment. Late arrivals cause schedule delays for those patients who arrive promptly at their appointment time. Late arrivals will be worked into the schedule if time allows or re-appointed to another day. Our office policy is firm in this regard.
Cancellations
Additionally, while we understand that things may come up, it's very important that we receive notice of a change in plans at least 24-hours in advance. Otherwise, there will be a $35.00 charge added to your account.
We respect our patient's time and make every effort to remain on schedule. Some visits are more complicated than initially anticipated and emergencies may arise that could delay us. If we are significantly delayed, every effort will be made to notify you beforehand, so you may choose to come later or reschedule. If you are going to be late, we ask that you please notify us. If you are significantly delayed, your scheduled treatment may be notified, or you may be asked to reschedule your appointment.
Cancellation Policy
Because of the level of service we provide our patients, your appointment is especially held just for you, so that we have the right amount of time for your procedure at our office. When patients do not show for their appointment or do not give us adequate cancellation notice, we are not given the opportunity to reschedule that time with another patient who has a true dental need.
Thank you for understanding the value of our cancellation policy to each of our patients.
Office Procedures
Verbal Authorization: It is our office procedure to get verbal authorization from all new patients to confirm appointments. It is also our procedure that we get your insurance information, so we can confirm the status of your insurance and get prior authorization for treatment as needed.
I authorize the following person/persons to be my personal representative, which means the doctor and staff speak freely to the named personal representative regarding all protected health information, medical and treatment matters to billing.