At Reese Family Dentistry, we put our faith in you to keep your appointments. When we set up an appointment, a specific amount of time is reserved especially for you. Many offices double or even triple book appointments to prevent from being financially damaged as a result of a missed appointment. However, double booking appointments does not allow us to give the care and attention needed to provide excellent quality dentistry and for this reason we choose not to do it.
If for any reason you must cancel or change your appointment, it is important that you give our office at least 48 hours notice to offer that spot to someone else. If you cancel or change your appointment time in less than 48 hours to your scheduled time, it is called a “short” cancellation. After you have 2 short cancellations, we will notify you with a letter from Dr. Reese. After 3 short cancellations, you will no longer be able to schedule future normal non-emergency appointments. We will instead be able to see you if there are any openings in our schedule on a day-to-day basis. This means you can call our office at 8:30 a.m. to see if there are any openings in our schedule that day and if so, we would be happy to see you.
We understand that true emergencies happen. If this is the case, please provide us with a doctor’s note or other adequate proof and the missed appointment will be removed from your accounts record.
Late arrival: When we reserve time for you, we require all of that time to provide you with the best quality work possible. When you are late it decreases our ability to accomplish this. If you arrive more than 15 minutes late, your appointment may be rescheduled in order to meet the needs of those who are on time for their pre-reserved visit. If this happens it will be considered a missed appointment.